Delivery and FAQ's

Delivery

Every attempt will be made to deliver flowers on the day ordered, but to ensure delivery please place orders by 2pm that day. Delivery drivers will endeavour to get things out as efficiently as possible so there will be areas that are delivered before others. Our drivers experience high volumes and deliver residential addresses between 9am - 7pm. Businesses however will be delivered before 5pm. If you require sooner, ***please note that this is a request, we cannot guarantee times unless express delivery additional charge is received. This means the driver can "drop everything" and head to the said location immediately. Also note that any requests put into the note section re delivery time requests are just that a request and that a confirmation is needed by calling a staff member in store. Thank you for your understanding on this matter.

If you require your flowers to be delivered at a specified time an express surcharge of $10 may apply.

To estimate your delivery cost, go to your shopping cart and use the shipping calculator.

Please note that orders need to be placed at least one day in advance for funerals.  An express delivery surcharge may apply.

Should there not be a person to receive the flowers at the delivery address our delivery driver will use his professional judgement as to whether the flowers can be safely left.   We can hold no liability for the flowers from delivery.  Please note alcohol can not be left unattended and therefore the order will be returned to the store for re-delivery or pick up.

If a delivery can not be made successfully due to an incorrect address or no-one being home during the delivery time a re-delivery fee will apply.  We will contact you before a re-delivery is organised as you may prefer the option of picking the item/s up from the store.

Seasonal variances and availability

All flowers and arrangements are subject to seasonal and market variances.  All stock items are subject to availability.

Where your choice is unavailable, we will select a substitute with an equally attractive flower of equal or greater value than that selected by the customer.

Cancellation

To cancel an order the customer must contact the shop by phone (08 8344 7229) before 10am on the day of delivery.  Refunds can only be made back to the credit card that was used for the original purchase.

Returns and Refunds

We provide only the freshest and highest quality flowers that are hand selected and bought each day. If you are unhappy with the product provided, please contact us within 48 hours of receiving your flowers.  We will require a photograph of the flowers and will only replace the flowers if we are able to receive the old ones prior to or at the same time as we deliver the replacement.